dailywin Privacy
Policy

About This Policy

This Privacy Policy ("Policy") describes how dailywin ("the Company," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the dailywin online gaming platform available at dailywin.app ("the Platform").

This Policy applies to all personal data collected through the Platform, including data provided during account registration, identity verification, deposits and withdrawals, gameplay activity, customer support interactions, and any other use of our services.

dailywin is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as overseen by the National Privacy Commission (NPC).

By registering an account on dailywin or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform.

Data We Collect

dailywin collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

2.1 Identity and Registration Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality
• Government-issued identification number (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license)
• Copies of identity documents submitted for KYC verification

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

2.3 Financial Data

• Payment method details (e.g., GCash account reference, PayMaya account reference, bank account details for BPI, BDO, or Metrobank transfers)
• Transaction history, including deposits, withdrawals, and bonus credits
• Account balance information

2.4 Gaming Activity Data

• Game history, including games played, wagers placed, and outcomes
• Session duration and login timestamps
• Bonus and promotion usage history
• Responsible gaming tool settings (e.g., deposit limits, self-exclusion status)

2.5 Technical and Device Data

• IP address
• Device type, operating system, and browser type
• Geolocation data (country and region level, derived from IP address)
• Cookie identifiers and session tokens
• Platform access logs

2.6 Communications Data

• Records of customer support interactions, including live chat transcripts and email correspondence
• Feedback and survey responses submitted voluntarily
• Marketing communication preferences

How We Collect Data

dailywin collects your personal data through the following means:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions. You are in control of what you share with us at these touchpoints.

3.2 Automatically During Platform Use

When you access and use the dailywin Platform, certain technical data is collected automatically. This includes your IP address, device information, browser type, session duration, and gameplay activity. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7 of this Policy.

3.3 From Third-Party Service Providers

In some cases, dailywin may receive personal data about you from third-party service providers, including:

• Payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank) — to confirm transaction status and verify payment method ownership.
• Identity verification providers — to assist with KYC compliance and fraud prevention.
• Fraud detection and anti-money laundering (AML) screening services — to fulfill our regulatory obligations under Philippine law.

3.4 From Publicly Available Sources

Where permitted by law and necessary for compliance purposes, dailywin may supplement the information you provide with data from publicly available sources, such as government databases or sanctions screening lists, to fulfill our AML and regulatory obligations.

How We Use Your Data

dailywin uses your personal data for the following purposes:

• Account creation and management: To register your dailywin account, verify your identity, and manage your account settings and preferences.
• Age verification: To confirm that you meet the 21+ age requirement mandated by Philippine gaming regulations before allowing real-money gameplay.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all other Platform services.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through our support channels.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct.
• Regulatory compliance: To fulfill our obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall quality and performance of the dailywin Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where we have a legitimate interest to do so. You may opt out at any time.
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

Legal Basis for Processing

dailywin processes your personal data on the following legal bases, as recognized under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and dailywin — specifically, to operate your account and deliver the gaming services you have signed up for.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing is necessary for dailywin's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Data

dailywin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platform providers, and fraud detection services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

dailywin may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Game Software Providers

Certain game providers whose titles are available on the dailywin Platform may receive limited gameplay data (such as session identifiers and wager amounts) for the purpose of operating their games and ensuring fair play. These providers are not permitted to use this data for any other purpose.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of dailywin's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled.

Cookies & Tracking Technologies

dailywin uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and gather analytical data. A cookie is a small text file placed on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming tool configurations, to provide a more personalized experience.
• Analytical cookies: Help us understand how players use the Platform — which pages are visited most, where errors occur, and how navigation flows. This data is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only placed with your consent and can be withdrawn at any time.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent you from accessing certain features of the dailywin Platform, including logging in to your account.

For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation. Cookie preferences for non-essential cookies can also be updated through the Platform's cookie consent settings.

Data Retention

dailywin retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of 5 years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC and identity verification documents: Retained for the duration of your account and for a minimum of 5 years after account closure.
• Customer support records: Retained for 3 years from the date of the interaction, or longer if the matter relates to an ongoing dispute or legal proceeding.
• Marketing preferences and consent records: Retained for as long as you hold an account, and for a reasonable period thereafter to demonstrate compliance with consent requirements.
• Technical and device data: Retained for up to 12 months from collection, unless required for longer periods for security or fraud investigation purposes.

When personal data is no longer required, dailywin will securely delete or anonymize it in accordance with industry best practices. Anonymized data that can no longer be linked to an individual may be retained indefinitely for analytical purposes.

Data Security

dailywin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the dailywin Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive personal data, including identity documents and financial information, is stored in encrypted form on secure servers.
• Access controls: Access to personal data within dailywin is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: dailywin supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular security audits: The Platform undergoes regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Incident response procedures: dailywin maintains documented procedures for responding to personal data breaches, including notification to the National Privacy Commission and affected players where required by law.

Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by dailywin. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

10.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the dailywin Data Protection Officer (DPO) by emailing our support team. We will respond to all valid requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of any such extension.

Please note that certain rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain under PAGCOR regulations or the Anti-Money Laundering Act. In such cases, we will explain the reason for any limitation on your request.

Children's Privacy

The dailywin Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. dailywin does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned to the original payment method where possible.

If you are a parent or guardian and believe that your child has registered an account on dailywin, please contact our support team immediately so that we can take appropriate action.

International Data Transfers

dailywin primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software vendors operating internationally.

Where such transfers occur, dailywin ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses that require the recipient to protect your data to a standard equivalent to Philippine data protection law.
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Data processing agreements with all third-party processors that handle personal data on our behalf.

By using the dailywin Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers outside the Philippines where necessary for the delivery of our services, subject to the safeguards described above.

Policy Updates

dailywin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how dailywin protects your personal data.

Your continued use of the dailywin Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the Platform and contact our support team to close your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dailywin handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

You may also reach us through the live chat feature available directly on the Platform, which is staffed 24/7 by our Filipino support team. Whether you're based in Metro Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines, our team is ready to assist you.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.